Terms and Conditions

By agreeing to use the Service provided by us the Customer acknowledges that these Conditions apply.

Definitions

These Terms and Conditions are made with NCS and you as the (Client(s)). We agree to perform the cleaning work specified by the Client(s) in a professional and caring manner to accomplish a satisfactory service. All services NCS supply to the Client(s) are subject to these Terms and Conditions. NCS reserves the right to amend these terms and conditions if necessary.

Insurance and Liability
NCS take great pride when selecting and reference checking applicants to add to our team of cleaners. Our experience tells us that cleaners very infrequently have accidents in our client's homes, in order to give our clients piece of mind our cleaners are insured (as well as carrying public liability cover). Details are available on request. All claims are subject to an excess of £50.00 (£100 for one off blitz cleans), taking into account its age and condition.

While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the NCS requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives. We will not in any event be liable for any loss of profit or consequential loss.

The client(s) shall have valid adequate insurance cover against liabilities to the cleaner and shall produce to NCS a copy of the appropriate insurance policy and certificate if requested (normaly your house insurance). NCS shall not be liable for any consequential or indirect losses incurred by client(s) as a result of any failure of a cleaner to comply with his or her contractual obligations, theft or collusion for whatever reason.

Payment
The client(s) shall arrange a standing order mandate authorising payment to be made monthly in advance by the bank of the client(s). Payments shall continue until the agreement is terminated.

Client(s) obligations
The cleaner is introduced to the client(s) as a self employed cleaner and the client(s) shall agree with the cleaner directly what services are to be completed. NCS will make every effort to guarantee set days for a client(s) although on occasion due to holidays or sickness you may be offered alternative days if, we are unable to provide alternative cover. Refunds will only be due if an alternate day/clean is not available.
The client(s) shall pay fees directly to the cleaner unless the client requests NCS to take payment in full.

If a cleaner is retained by the client(s) for more hours than stated in the client agreement without the client(s) paying additional costs, NCS reserves the right to claim any additional cost due.

Our cleaners are happy to move furniture. Due to Health and Safety regulations one cleaner will attempt to move only furniture that requires no more than one person.

Termination
NCS may terminate the agreement by giving immediate notice to the client(s).
The client(s) may terminate the agency agreement only by giving one month's written notice to NCS.
During the period of our agreement and for a period of 12 months after the termination of this agreement the client (s) will not employ any staff that has been employed by NCS. NCS reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any Court costs where appropriate, subject to a minimum of £250.00.
In the event of the client(s) cancelling the standing order mandate without giving one months notice to NCS in writing, NCS may charge for any reasonable expenses incurred in addition to any outstanding payment due.
It is the client(s) responsibility to ensure that the standing order mandate is cancelled through the bank of the client(s) upon termination of the agreement with NCS. Additional payments received after the months notice period will incur an administration fee of £35 for the return of same.

The Consumer Protection (distance selling) regulations 2000 By virtue of these regulations NCS are obliged to supply the client(s) with clear and understandable information to allow the client(s) to decide whether the client(s) wish to purchase services from NCS. You have a cooling off period and may cancel any services. NCS agree to supply to the client(s) in accordance with these terms and conditions within 7 working days from the day after NCS agree to go ahead with our contract with the client(s).

Force Majeure A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders or any other force majeure event.

General
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. NCS reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified